Retrieving Lost Accounts

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There are a few different ways we’ve learned that an account can be retrieved. Many people have reported that there accounts and villages have disappeared, hopefully this helps you get it back.

1. The most common response we’ve seen people make which they claim works in most cases, is simply rebooting your device.

2. Villages are automatically saved through your Game Center account. Make sure that your correct Game Center account is logged in inside the Game Center app itself.

3. As a last resort, try logging in with your facebook account, your account might be saved through that as well.

Let us know what works and what doesn’t. If you have any more tips or ideas for us to add, please let us know in a comment below!

If we’re missing something that you’re looking for, comment below or try the forum where another nice village owner in the community can help you!


10 Responses

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  1. Clara says:

    I’ve reboot my device but my village still not found .. Pls help

  2. Megan says:

    Go to Options and tap Papa Smurf 16 times. This will bring up a new button, Recover Game. Click and preview games that have been saved.

  3. Brandi says:

    THANKS MEGAN! It worked! Oh I am so happy to have my smurfs back! YEAH!

  4. tammy says:

    I haven’t been able to even get into my app in the past 5 days and I have emailed capcom mobile twice and got no response, I have it downloaded on my ipod and have no problem getting into my other game apps whats the problem!!!!!!

  5. Dj1308 says:

    I was logged into my game center account instead of my familys just logged into the families i am so stupid for not realizing that

  6. emi says:

    it hasnt worked!
    nothing I do helps! I hae tried everything, but it is lost forever! :(
    I was on level 25 and then it restarted the next time i played (2 hrs later) and ever since i have been trying to delete the game, reboot, tapping papa smurfs head(it saved my stupid restarted one) and an interesting thing it said that my game centre account was not correct or smething! I only have one! PLEASE HELP I AM DESPERATE TO GET MY VILLAGE BACK….I DONT WANNA RESTART!!!!D:

  7. wafaa says:

    I lost my lovely village
    How can I found it ?.
    Please help meeee

  8. AliceIsAngry says:

    Can someone tell me how to reboot the iPad? I’ve tried restarting it and trying to restore my village but it keeps bringing me to the village I’ve been using the past few days. This is so frustrating, I was on level 40 and lost everything. I can’t believe there isn’t a better backup system for this.. Can someone tell me something that could help? Thanks.

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